TERMS AND CONDITIONS OF THE ONLINE STORE
§1 General Provisions
The online store available at the address: hzc-poland.pl is operated by:
HZC Poland – SKRZYPCZYK – TRANS PL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA
Juliusza Ligonia 13, Szymiszów, 47-100 Strzelce Opolskie, Poland
NIP: 7561978652
REGON: 364105381
KRS: 0000653881
These terms and conditions define the rules for using the online store, placing orders, and the rights and obligations of the Seller and the Customer.
The Customer can contact the Seller via:
E-mail: biuro@hzc-poland.pl
Phone: +48 669 558 558
Contact form on the website
§2 Definitions
Customer – a natural person, legal entity, or organizational unit placing an order in the store.
Consumer – a natural person purchasing goods unrelated to their business activity.
Seller – the owner of the HZC Poland store.
Store – the online store operating under the address hzc-poland.pl.
Goods – machines and products offered for sale in the store.
§3 Placing Orders
Orders can be placed 24/7 via the website.
To place an order, the Customer selects the product, fills in the required details, and accepts the terms and conditions.
After the order is placed, the Customer will receive an email confirming its acceptance.
Order fulfillment occurs after payment is received or according to individual arrangements (e.g., prepayment, deposit).
§4 Prices and Payments
The prices listed on the website are net prices and do not include VAT (unless stated otherwise).
The delivery cost is calculated individually and depends on the product type and chosen delivery method.
Available payment methods:
Bank transfer
§5 Delivery
Goods are shipped via freight companies or can be picked up personally at the warehouse.
The delivery time depends on product availability and the selected delivery method and will be agreed upon individually.
The Seller is not responsible for delays caused by the carrier.
§6 Right of Withdrawal
The Consumer has the right to withdraw from the contract within 14 days of receiving the goods without providing a reason.
To withdraw from the contract, a statement should be sent electronically or by mail.
The product should be returned in unchanged condition and in its original packaging.
The cost of return shipping is borne by the Customer.
The right of withdrawal does not apply to:
Purchases made by businesses (B2B)
Custom-made products (e.g., equipment modifications)
§7 Complaints and Guarantees
Each product is covered by the manufacturer’s or Seller’s warranty.
Complaints can be submitted in writing or by email.
The complaint should include: name, order number, a description of the defect, and photos (if possible).
Complaints are processed within 14 business days.
§8 Personal Data Protection
The data controller is HZC Poland.
Data is processed in accordance with GDPR for the purpose of processing the order.
Detailed information is available in the Privacy Policy on the store’s website.
§9 Final Provisions
The Seller reserves the right to amend the terms and conditions – the current terms and conditions are always available on the website.
For matters not regulated by these terms and conditions, the provisions of the Civil Code and the Consumer Rights Act apply.
These terms and conditions are effective from March 28, 2025.